Here are some FAQs to help you learn more about Sparkle Magic Home Cleaning Service:

General Questions

What services does Sparkle Magic Home Cleaning Service offer?

We offer standard cleaning, deep cleaning, and customized cleaning services for residential properties.

How can I schedule a cleaning service with Sparkle Magic?

You can schedule a cleaning service by calling us, visiting our website, or sending us a message on our social media pages.

Do I need to be present during the cleaning?

No, you don’t need to be home as long as we have access to your property. However, you’re welcome to be present if you prefer.

Does Sparkle Magic provide cleaning supplies?

Yes! We bring our own high-quality cleaning products and equipment. However, if you have specific products you’d like us to use, just let us know.

Are your cleaning products environmentally friendly?

We primarily use eco-friendly and non-toxic cleaning products that are safe for children, pets, and the environment. However, in cases where there is heavy buildup or stubborn stains, we may need to use a stronger cleaning solution. Rest assured, we always obtain your permission before doing so.

How long does a typical cleaning session take?

The length of a cleaning session depends on the condition and size of your home. Factors like buildup, clutter, and specific cleaning requests can affect the time needed. Contact us, and we’ll be happy to provide a more accurate estimate based on your needs!

Can I customize my cleaning package?

Absolutely! We offer flexible cleaning plans so you can choose the specific tasks and areas you want us to focus on.

Safety & Policies

Is Sparkle Magic Home Cleaning Service insured?

As part of our commitment to delivering safe, reliable, and professional service, your home is covered by third-party liability insurance, and all of our cleaners are fully insured under WCB.

What safety measures do your cleaners follow?

Our cleaners follow safety protocols.

Do you offer recurring cleaning services?

Yes! We offer weekly, bi-weekly, and monthly cleaning services at discounted rates for recurring clients.

What are your payment options?

We accept cash and e-transfer payment options for your convenience.

What areas do you serve?

We provide cleaning services throughout the Greater Victoria and West Shore area.

Can I request the same cleaner for each visit?

We do our best to send the same cleaner for recurring clients, but it depends on their availability.

Do you offer special discounts or promotions?

Follow our social media for the latest deals and contests.

How far in advance should I book a cleaning appointment?

We recommend booking at least 2-3 weeks in advance to secure your preferred time slot. However, same-day bookings may be available.

Cancellations & Policies

What happens if I need to cancel or reschedule?

We understand that plans change. Please notify us at least 24 hours in advance to avoid cancellation fees.

Does Sparkle Magic Home Cleaning Service guarantee customer satisfaction?

Yes! If you're not satisfied, let us know within 24 hours, and we'll re-clean the area free of charge.

What happens if something gets damaged during the cleaning?

We take great care of your belongings, but if something is damaged, we will address the issue promptly and compensate accordingly.

Do you conduct background checks on your cleaners?

Yes, all of our cleaners undergo thorough background checks and training before joining our team.

Can I leave specific instructions for the cleaners?

Of course! You can leave detailed instructions in advance, and we will ensure your requests are followed.

Cleaning Services & Special Requests

Do you offer move-in/move-out cleaning services?

We typically don’t offer move-in/move-out cleaning, but feel free to reach out to us—we may be able to make exceptions based on availability and specific needs.

What cleaning tasks are included in a standard cleaning session?

Our standard cleaning includes dusting, vacuuming, sweeping, mopping, wiping surfaces, bathroom cleaning, kitchen cleaning, and general tidying up.

Do you clean windows and carpets?

We clean interior windows as part of our deep cleaning services. While we don’t offer carpet cleaning, we do vacuum them thoroughly to keep them fresh.

Are there any restrictions on what areas of my home you can clean?

We clean most areas, but we do not handle hazardous materials, mold removal, or deep clutter/hoarding clean-ups.

How experienced are your cleaning staff?

Our cleaners are professionally trained and have years of experience in residential cleaning.

Can I trust Sparkle Magic Home Cleaning Service with keys to my home?

Yes, we have a strict security policy for handling client keys, and our team is trustworthy and reliable.

What should I do to prepare for my cleaning appointment?

You don’t need to do much! Just ensure personal items and valuables are secured, and let us know any special requests in advance.

How often should I schedule a deep cleaning?

We recommend deep cleaning every 3-6 months to maintain a fresh and healthy home.

How can I provide feedback about my cleaning experience?

We appreciate your feedback! You can leave a review on our website, Google, or social media, or contact us directly with your comments.

This FAQ list should cover everything potential customers might need to know about Sparkle Magic Home Cleaning Service. Let me know if you’d like to customize it further! 😊

Why choose Sparkle Magic?

Discover various methods to simplify your cleaning routine:

Enjoy secure and convenient online payment after cleaning

Skilled, meticulous, and professional cleaners.

Uses a thorough checklist to ensure every spot is cleaned.

Seamless and hassle-free booking process for your convenience.

Locally owned and operated

Licensed and Insured

5 Star Professional Cleaning Service

Sparkle Magic Home Cleaning Service is the most trusted cleaning company in Victoria, British Columbia, providing top-quality cleaning services that keep your home or office spotless. As your reliable partner in maintaining a clean and healthy environment, we take pride in our team of skilled, meticulous, and professional cleaners who follow a thorough checklist to ensure no spot is missed. With our easy booking process, scheduling your cleaning service is quick and hassle-free. Plus, our secure and convenient online payment system allows you to settle your payment effortlessly after the job is done. Whether you need residential or commercial cleaning, Sparkle Magic guarantees exceptional results every time. Choose us for a stress-free, professional cleaning experience you can always count on!

Our Services

Initial Cleaning

Our Initial Cleaning gives your home the fresh, uplifting start it deserves. We carefully clean each space to bring it to a bright, comfortable, and livable standard. It’s not as deep as a Deep Clean, but it still delivers wonderful results—leaving your home refreshed, polished, and ready for regular upkeep.

Maintenance Cleaning

Our Maintenance Cleaning keeps your home feeling just as fresh and welcoming as the day it was first cleaned. It’s a routine service that helps maintain the sparkle from your Initial Clean. With regular visits and enough time, we’re able to cover most areas—so your space stays consistently tidy, comfortable, and cared for.